FAQs

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HOW LONG DO I HAVE TO SIGN UP FOR?

We offer month to month rentals, meaning no long term contracts and no commitment.

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WHAT TYPE OF SECURITY DO YOU HAVE?

Customers have individual access codes to be used each time they enter the facility. We feature set access hours, and video cameras.

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ARE THE CONTENTS OF MY STORAGE UNIT INSURED?

Town Center Storage does not insure the goods that you store in the unit; often a tenant can be covered under their existing homeowners or renters insurance policy.

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HOW CAN I MAKE A PAYMENT?

Payments can be processed by mail, in person, or via this website by clicking on the ‘Make a Payment’ link at the bottom of any page. You may also arrange to have payment be automatically deducted from your credit card. Please ask your manager about this option.

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WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Cash, Check, Money Orders, Visa, MasterCard and American Express. Please ask about our credit card auto-pay program!

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DO YOU SELL LOCKS, PACKING AND MOVING SUPPLIES?

Yes! We sell high quality locks, boxes and moving supplies.

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WHAT KIND OF DOCUMENTATION DO I NEED TO RENT A STORAGE UNIT?

All renters must be at least 18 years old, and possess a state issued driver’s license or ID, passport, or military ID.

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CAN I CHANGE MY STORAGE UNIT TO A DIFFERENT SIZE AFTER I HAVE ALREADY MOVED IN?

Yes – If we have the unit size that you want, then you can transfer to another unit. Your property manager will be able to assist you in that transition.

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DO YOU OFFER RENTAL OR MOVE-IN TRUCKS?

Yes. We offer Free Truck Use on Move In – with a driver!

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HOW SHOULD I ORGANIZE THE SPACE TO ALLOW EASY ACCESS TO STORED ITEMS?

Make sure to leave an aisle in the center of your storage unit if you plan to regularly access for stored belongings. Use shelves to help you use the height of the space and more easily access your items when you need them. Move things into the storage space first that you are not likely to need. This way, the items you may want are in front and you won’t have to move too many things out to get something you need.